Customer Service Representative

Our commercial banking group lends to manufacturers, health systems and real estate developers. Most lenders have lived in the area for decades and know their borrowers.

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Racine, but nobody is required to come in. You need a reliable internet connection and somewhere quiet to work.

In this role you will:

• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred qualifications:

• Prior billing or insurance call center work.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid sick leave.
• Tuition reimbursement.
• Uniforms provided.
• Vision insurance.
• Home office stipend.

Saltcast is an Equal Opportunity Employer, including disability and protected veteran status.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltcast.