Customer Service Representative

From two offices in Cape Coral, the firm serves clients in several states, mostly remotely. Busy season means 55-hour weeks from February through April 15, and summers are lighter.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in the US. We have no office requirement. A quiet workspace and good internet are required.

Main duties:

• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.

Job Type: Contract

Pay: $21.50 - $24.50 an hour

Expected hours: 20 - 29 per week

Benefits:

• Referral program
• Overtime pay

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SAB Certified Public Accountants.