Customer Service Representative

Everyone does a bit of everything, from stocking to cashiering. We are adding a Customer Service Representative to our Customer Care team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

The job includes: explain bills and payment options and take payments over the phone; escalate complaints that need a supervisor or another department; notice repeat problems and report them to your team lead; process returns, exchanges, refunds and address changes.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day.

Salary range: DKK 28,000 - DKK 33,000 per month

We offer five weeks of annual leave, flexible working hours, occupational pension and employee discount.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Søndergaard Handel.