Customer Service Representative

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. Headquartered in Lawton, the company runs operations centers in Oklahoma and two other locations.

We are backfilling a position after an internal move. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in the US. Communication happens mostly in Slack and short video calls.

Duties

• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead

Requirements

• 2-4 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

What you get

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Tuition reimbursement
• $1,000 home office setup budget
• Vision insurance
• 401(k) with 4% match

Rolling Hills Capital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start dates are flexible, usually within a few weeks of an offer.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rolling Hills Capital.