Customer Service Representative

Since 1979, the firm has grown through acquisitions of independent advisory practices. Institutional clients include pension funds, endowments and insurance companies.

Job summary

Revontuli Konsultointi is hiring for its operations team in Espoo. Full-time and part-time shifts available. Remote position. Most of the team is in Espoo, but nobody is required to come in.

Key responsibilities

• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department

Qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: €1,850 - €2,200 per month

What we offer

• Private health insurance
• Occupational pension
• Five weeks of annual leave
• Flexible working hours
• Overtime compensation
• Wellness allowance

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Revontuli Konsultointi.