Customer Service Representative, Remote

Headquartered in Tallinn, the company has grown since 1998 by acquiring regional IT providers. Founded in 1998, we now have 1,600 employees.

Position summary:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Stonebridge Technology Group is hiring for its Orders team in Tallinn. Full-time and part-time shifts available. Remote position. Most of the team is in Tallinn, but nobody is required to come in.

Day to day:

• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits:

Pay: €1,250-€1,550 monthly

• Remote work allowance

Candidates must be eligible to work in Estonia.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Technology Group AS.