Customer Service Representative - Remote

Operations centers in Fort Collins and two other cities handle deposits, card services and loan servicing.

Selwyn State Bank is hiring for its Returns team in Albuquerque. Full-time and part-time shifts available. Remote position. Most of the team is in Fort Collins, but nobody is required to come in.

Essential duties and responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid holidays.
• Weekly pay.
• Short- and long-term disability.
• Life insurance.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn State Bank, LLC.