Customer Service Representative, Remote

Our wireless division operates thousands of cell sites and supports roaming partners nationwide.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Mid-South Wireless is hiring for its Customer Care team in Minneapolis. Full-time and part-time shifts available. Remote position. Most of the team is in New York City, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately

Who you are

• 3+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Must pass a background check
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

Pay range: $23.00 - $25.50/hr. Final offer will depend on experience.

• Health insurance
• 401(k) with 4% match
• 12 weeks of paid parental leave
• Employee assistance program
• Life insurance

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-South Wireless.