Customer Service Representative (Remote)

About Hill Business Technology

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2020. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Looking for a Customer Service Representative (Remote) who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in Canada, so you get a proper employment contract, not a freelance agreement. You will need some overlap with Australian Eastern time in the mornings. You will need a reliable internet connection and a quiet place to work.

Responsibilities

• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.

Preferred qualifications

• Zendesk, Five9 or Genesys experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

Rate: $20.50 - $25.00 an hour

• Annual salary review.
• Co-working space stipend.
• Annual team retreat.
• Equity.
• Company laptop.
• Paid parental leave.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hill Business Technology Pty Ltd.