Customer Service Representative, Remote

We are a member-owned credit union serving teachers, public employees and their families. New tellers spend two weeks in classroom training before working a drawer.

Overview

Eastside Bank is looking for a Customer Service Representative, Remote to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our team is spread across 17 countries. Headquarters is in Jersey City. We engage team members in Brazil as full-time contractors. Most of our contractors have been with us for more than two years. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Key responsibilities

• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.

Skills and experience

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Bonus points

• Prior billing or insurance call centre work.
• Zendesk, Five9 or Genesys experience.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Why work with us

Pay: $1,250 - $1,450/month

• Monthly internet allowance.
• Paid time off.
• Annual rate review.
• Flexible hours.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Eastside Bank.