Customer Service Representative, Remote

We process billions of card transactions a year for merchants, banks and software platforms. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Dress is business casual, and suits come out for client meetings.

The position:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Customer Service Representative, Remote answers customer calls, chats and emails about orders, billing and account changes.

Job duties:

• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Preferred qualifications:

• Zendesk, Five9 or Genesys experience.
• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

Pay: $21.00 to $25.00 an hour

Perks and benefits:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid parental leave.
• Referral program.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

No recruitment agencies, please.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chicago Advisors LLC.