Customer Service Representative

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Our dress code is a company polo and clean jeans. Rampartport is hiring a Customer Service Representative for our Waltham location.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Key responsibilities:

• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Job Type: Full-time

Pay: $22.50-$26.50 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Dental insurance
• Uniforms

Schedule:

• No weekends
• Day shift

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rampartport.