Customer Service Representative

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. Working hours overlap with Central European Time. Day-to-day communication is in Slack and Google Meet.

Your responsibilities:

• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud

What you'll need:

• 3-5 years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time

What we offer:

Compensation: $19.50 - $24.50 per hour DOE.

• Home office setup budget
• Performance bonus
• 20 days paid time off
• Company laptop
• Paid parental leave
• Co-working space stipend

Company overview:

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Pineline is an Equal Opportunity Employer, including disability and protected veteran status.

Apply with your resume. A cover letter is optional.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.