Customer Service Representative

This role opened up after a team member moved internally. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You will be employed through our employer-of-record partner in Brazil, with a local contract and salary paid in reais. Working hours overlap with Central European Time.

What you'll do:

• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

• Flexible hours
• Annual team retreat
• Annual learning budget
• Annual salary review

About Parcelway:

We process billions of card transactions a year for merchants, banks and software platforms. Headquartered in Jerusalem, the company runs operations centres in Jerusalem District and two other locations.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parcelway Ltd..