Customer Service Representative

About the job

Our producers answer their own phones and visit commercial clients in person. Looking for a Customer Service Representative who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

The job includes: complete required training and quality coaching sessions; process returns, exchanges, refunds and address changes; document every interaction in Zendesk or Salesforce Service Cloud; escalate complaints that need a supervisor or another department; call customers back on open issues within the promised timeframe.

Who you are:

2+ years of customer service, retail, hospitality or call center experience
Must pass a background check
For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary range: $24.00 - $28.00 per hour

We offer uniforms provided, health insurance, short- and long-term disability and three weeks of PTO to start.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oakland Mutual Inc..