Customer Service Representative

Northland Staffing has an opening for a Customer Service Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US. You will write a lot of updates, so clear written English is important.

Your responsibilities:

• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Compensation: $21.00 - $25.00 per hour DOE.

• Health insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Employee assistance program
• Referral program
• Life insurance
• Home office stipend

Company overview:

Payroll, workers' compensation and onboarding for every associate are handled by our back office. Accounting and finance professionals make up a growing share of placements.

Northland Staffing provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Staffing.