Customer Service Representative

Most patients live in New York City or within a 20-minute drive. Everyone pitches in at the front desk when check-in backs up. Turnover is low, and several staff have been here since the practice opened. Looking for a Customer Service Representative who wants to stay somewhere for a while.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hybrid: two days in the office in New York City, the rest from home.

In this role you will

• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff

What we're looking for

• 2-4 years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Job Type: Full-time

Pay: $25.00 - $27.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Bonus pay

Schedule:

• Day shift
• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Hybrid remote in New York City, NY

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Urgent Care.