Customer Service Representative

Looking for a Customer Service Representative who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

In this role you will:

Process returns, exchanges, refunds and address changes. Update customer records accurately. Call customers back on open issues within the promised timeframe. Complete required training and quality coaching sessions. Escalate complaints that need a supervisor or another department. Meet targets for handle time, quality score and customer satisfaction.

Skills and experience:

3-5 years of customer service, retail, hospitality or call center experience. Comfortable using multiple screens and systems at the same time. Typing speed of at least 35 WPM. Basic computer skills (Windows, Outlook, web browsers). Must pass a background check. Reliable attendance. Schedule adherence is tracked.

Pluses:

Knowledge of e-commerce order systems such as Shopify. Prior billing or insurance call center work. Experience handling escalations.

Why work with us:

Pay range: $26.00 - $29.00 per hour. Final offer will depend on experience.

Medical, dental and vision insurance. 401(k) with 4% match. Paid sick leave. Relocation assistance.

About the company:

We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Business Technology.