Customer Service Representative

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in the US. Hail season means long days for field adjusters.

The role:

Nelson Risk Advisors is hiring for its Orders team in Columbus. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Hybrid, with three days a week in our Columbus office.

Your responsibilities:

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Nice to have:

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify
• Prior billing or insurance call center work

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Starting pay: $20.50 - $24.00/hr, depending on experience and certifications.

Compensation and benefits:

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid holidays
• Paid time off
• Uniforms provided

Nelson Risk Advisors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nelson Risk Advisors Inc..