Customer Service Representative

We work with restaurants, contractors and medical practices in Jerusalem. Our clients usually talk directly to the person doing the work.

About the role

Nasser Marketing is hiring for its Customer Care team in Jerusalem. Full-time and part-time shifts available. The work is on site and cannot be done remotely.

Your responsibilities

• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.

What we're looking for

• 2+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

Salary: ₪9,500 - ₪11,000 monthly

• Pension.
• Meal card.
• Car allowance.
• Study fund (Keren Hishtalmut)

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nasser Marketing Ltd..