Customer Service Representative

About the job

Our customers come in for advice as much as for products. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. On site, Nashville.

The job includes: explain bills and payment options and take payments over the phone; answer inbound calls, live chats and emails from a queue; call customers back on open issues within the promised timeframe; complete required training and quality coaching sessions.

What we're looking for

3+ years of customer service, retail, hospitality or call center experience
Able to sit at a workstation and wear a headset for a full shift
Comfortable using multiple screens and systems at the same time
Must pass a background check

Schedule: Four 10-hour shifts, rotating weekend day.

Salary range: $21.00 - $26.00 per hour

We offer weekly pay.

We read every application and reply within about a week.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nashville Sports.