Customer Service Representative

COMPANY OVERVIEW

MK Accounting is a CPA firm doing tax returns, bookkeeping and payroll for small businesses and individuals. The firm runs on CCH Axcess, Caseware and a client portal for document exchange. We started in 1990 and have grown to about 140 people.

MK Accounting is hiring for its Orders team in New York City. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

JOB DUTIES

• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately

QUALIFICATIONS

• 2-4 years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

DESIRABLE

• Experience handling escalations
• Bilingual English and Spanish (pay differential)

WHAT WE OFFER

Pay: $52,000 - $62,000/year

• Medical, dental and vision insurance
• 401(k) with company match
• Three weeks of PTO to start
• Home office stipend
• Dental insurance

MK Accounting provides equal employment opportunities to all employees and applicants.

Please include a short note on why this role interests you.

No recruitment agencies, please.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MK Accounting, LLC.