Customer Service Representative

Advisory services include transaction due diligence, valuation, forensic accounting and IT risk. Offices in Milwaukee and more than 20 other cities share a national tax and technical resources team. Founded in 1976, we now have 420 employees.

Job summary:

Milwaukee Accounting is hiring for its Member Services team in Madrid. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our headquarters is in Milwaukee, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in Spain, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time.

In this role you will:

• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff

Qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM

Pluses:

• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

€16,000 to €21,000/year

• Annual team retreat
• 24 days paid time off
• Paid sick days
• Company laptop
• Wellness allowance
• Paid parental leave

Candidates must be eligible to work in Spain.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Milwaukee Accounting.