Customer Service Representative

Development, finance, compliance and HR teams in San Bernardino support program staff in the field. Mesa Family Services is a nonprofit with 860 employees and programs across the US. Staff meetings are Monday mornings, with a client story to start.

Position summary:

Looking for a Customer Service Representative who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US. Strong written English is important, since much of our work is async.

Duties:

• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines

What you need:

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Starting pay: $21.00-$25.50 an hour, depending on experience and certifications.

Compensation and benefits:

• $1,000 home office setup budget
• Weekly pay

Mesa Family Services is an Equal Opportunity Employer, including disability and protected veteran status.

Offers are contingent on a background check and drug screen.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesa Family Services.