Customer Service Representative

Our newsrooms publish thousands of stories a day across print, broadcast and digital. Deadlines are daily, sometimes hourly.

Overview

We are backfilling a position after an internal move. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Slovakia. Clear written English is a must, as the team works across time zones.

Responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone

Requirements

• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills

What you get

• Private medical care
• Extra annual leave days
• Cafeteria benefit system
• Life insurance
• Multisport card

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marketing Dunaj.