Customer Service Representative

Teachers here stay for years, so children grow up with familiar faces. Small groups, and a waiting list that runs about a year. CPR, first aid and state training hours are covered.

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Fishers.

In this role you will

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department

You'll need

• 2+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Main Street Montessori is an Equal Opportunity Employer, including disability and protected veteran status.

Job Type: Part-time

Pay: $19.50 - $22.50 per hour

Expected hours: 16 - 24 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Free parking
• Life insurance
• Dental insurance
• Vision insurance

Schedule:

• Day shift
• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Ability to Commute:

• Fishers, IN (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Main Street Montessori.