Customer Service Representative

Company overview:

Everyone pitches in at the front desk when check-in backs up. Our medical assistants room patients, give injections and handle refill requests. Founded in 2019, we now have 19 employees. Turnover is low, and several staff have been here since the practice opened.

Position summary:

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

Main duties:

• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue

About you:

• 2+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

Bonus points:

• Experience handling escalations
• Prior billing or insurance call center work
• Chat support experience

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Perks and benefits:

Salary range: $17.50 - $20.50 per hour

• License reimbursement
• Medical, dental and vision insurance
• Health insurance
• Paid sick leave
• Uniforms provided

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Offers are contingent on a background check and drug screen.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lowcountry Urgent Care LLC.