Customer Service Representative

Most of our gift and home lines come from makers in South Holland. Owner-operated, and the owner works the floor most days. Most managers started as part-time associates.

The position

We are adding headcount to this team, so this is a new seat. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the Netherlands. We have no office requirement. Good written English matters here, since most updates are written.

In this role you will

• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time

Preferred

• Chat support experience
• Zendesk, Five9 or Genesys experience
• Experience handling escalations

Pay and benefits

• Home office allowance

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Linge Boekhandel B.V..