Customer Service Representative

We are 4 people, all hands-on, and the founders still run engagements themselves. Ledgerline Labs is hiring a Customer Service Representative for our Bismarck location. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We work hybrid out of Bismarck, usually three days in, two days remote.

The job includes: follow scripts and required disclosures on recorded lines; meet targets for handle time, quality score and customer satisfaction; transfer calls to the right department with a warm handoff.

Minimum qualifications:

3+ years of customer service, retail, hospitality or call center experience. Able to sit at a workstation and wear a headset for a full shift. Clear speaking voice and good listening skills. Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day.

Salary: $17.50-$21.50 an hour

We offer medical, dental and vision insurance, 401(k) with company match, paid time off, referral program and professional development budget.

Offers are contingent on a background check and drug screen.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ledgerline Labs.