Customer Service Representative

Voiceover is recorded in a closet studio lined with foam. Everyone reviews everyone else's work before it goes to the client. Fridays are meeting-free. We are adding a Customer Service Representative to our operations team.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 15 - 25 per week

Benefits:

• Health insurance
• Uniforms
• Dental insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Day shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kowalski Courses.