Customer Service Representative

A bit about us:

Second-generation ownership: the founder's daughter runs the agency now. Personal lines make up about 70 percent of premium. Most of the office has been here more than ten years.

About the role:

Kovač Konsalting is looking for a Customer Service Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in Bosnia and Herzegovina. You get a company laptop and a headset before you start.

What you'll do:

• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.

What we're looking for:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

Pay: BAM 1,000 - BAM 1,100 monthly

• Private medical care.
• Life insurance.
• Overtime paid.
• Remote work allowance.
• Multisport card.

The posting will close once we have a strong shortlist.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kovač Konsalting.