Customer Service Representative

Founded as a farmers' mutual in 1916, the company is now one of the larger mutual insurers in Ukraine. Still family owned, 110 years on.

Overview:

We're looking for a Customer Service Representative to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Ukraine. We have no office requirement. You will write a lot of updates, so clear written English is important.

What you'll do:

Process returns, exchanges, refunds and address changes. Follow scripts and required disclosures on recorded lines. Call customers back on open issues within the promised timeframe. Explain bills and payment options and take payments over the phone. Escalate complaints that need a supervisor or another department. Transfer calls to the right department with a warm handoff. Notice repeat problems and report them to your team lead. Complete required training and quality coaching sessions.

What you need:

3-5 years of customer service, retail, hospitality or call centre experience. Basic computer skills (Windows, Outlook, web browsers). Comfortable using multiple screens and systems at the same time. Typing speed of at least 35 WPM. Reliable attendance. Schedule adherence is tracked.

Preferred:

Chat support experience. Zendesk, Five9 or Genesys experience. Knowledge of e-commerce order systems such as Shopify. Experience handling escalations.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

UAH 41,000 to UAH 52,000 per month

Perks and benefits:

Private medical care. Extra annual leave days. Overtime paid.

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konsaltynh Volyn FOP.