Customer Service Representative

We process billions of card transactions a year for merchants, banks and software platforms. Advisors, operations, compliance and technology teams total roughly 1,600 people.

The position

We need a Customer Service Representative. This is a part-time position based in Chicago, Illinois. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Duties

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• High school diploma or GED
• Typing speed of at least 35 WPM

Preferred qualifications

• Chat support experience
• Zendesk, Five9 or Genesys experience

Rate: $22.00-$26.50/hr

Pay and benefits

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Three weeks of PTO to start
• Uniforms provided
• Overtime available
• Short- and long-term disability

We review applications on a rolling basis.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kettleloop.