Customer Service Representative

We employ 2,100 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Los Angeles and five other cities support agents and policyholders.

About the role:

Keelloop Assurance is hiring a Customer Service Representative to work remotely from the US. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Los Angeles, but nobody is required to come in.

Duties:

Update customer records accurately. Meet targets for handle time, quality score and customer satisfaction. Notice repeat problems and report them to your team lead. Transfer calls to the right department with a warm handoff. Follow scripts and required disclosures on recorded lines. Answer inbound calls, live chats and emails from a queue. Look up orders, accounts and shipping status in the CRM and order system. Process returns, exchanges, refunds and address changes.

What you need:

3+ years of customer service, retail, hospitality or call center experience. Must pass a background check. Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked.

Preferred qualifications:

Chat support experience. Experience handling escalations. Bilingual English and Spanish (pay differential). Prior billing or insurance call center work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Expected salary range: $26.00 to $29.00 per hour, plus bonus eligibility.

What we offer:

Health savings account (HSA) with employer contribution. 401(k) with company match. Three weeks of PTO to start. Paid holidays. Flexible spending account. Paid training. Uniforms provided.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are not working with agencies on this role.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keelloop Assurance Inc..