Customer Service Representative

Practice groups include labor and employment, intellectual property, tax, real estate and healthcare.

Position summary:

Looking for a Customer Service Representative who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the US. The team meets in Broomfield once a quarter, travel covered. We talk mostly in Slack and hop on quick calls when something needs discussing.

Key responsibilities:

• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.

What you need:

• 3+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Expected salary range: $44,000 - $52,000 annually, plus bonus eligibility.

Perks and benefits:

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• Dental insurance.
• Uniforms provided.
• Paid time off.

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KB Legal Inc..