Customer Service Representative

We provide audit, tax and advisory services to private companies, public entities and nonprofits.

Role overview

Our team is growing and we are hiring a Customer Service Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the US. The team meets in Murfreesboro once a quarter, travel covered. A quiet workspace and good internet are required.

In this role you will

• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Rate: $21.00 to $23.00 an hour

Why work with us

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Employee discount
• Dental insurance
• Short- and long-term disability
• Weekly pay

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Start dates are flexible, usually within a few weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iron Range & Company LLC.