Customer Service Representative

Collision centers and a regional reconditioning facility serve the whole group. Training programs move techs and salespeople into management roles.

The position

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties

• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud

What you need

• 3-5 years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift

Preferred qualifications

• Prior billing or insurance call center work
• Bilingual English and Spanish (pay differential)
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary range: $22.00 - $27.00/hr

Why work with us

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid parental leave
• Referral program
• Short- and long-term disability
• Employee assistance program

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Inletreach Motors.