Customer Service Representative II

Our claims team handles property and auto claims from first notice of loss through settlement. The company underwrites workers' compensation for small and mid-sized employers. Founded in 1997, we now have 60 employees.

Youssef Consultants is hiring for its Returns team in Dubai. Full-time and part-time shifts available. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Dubai, but nobody is required to come in. You get a company laptop and a headset before you start.

Key responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.

About you:

• 6+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

Salary: AED 9,800 - AED 11,500 monthly

• Medical insurance.
• 30 days annual leave.
• Tax-free salary.
• Annual flight ticket.
• End of service gratuity.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Youssef Consultants.