Customer Service Representative II

About the job

Our warehouses and distribution centers total over 20 million square feet.

Role overview

Wrenreach has an opening for a Customer Service Representative II. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement. Equipment is provided, including a laptop.

What you'll be doing

Transfer calls to the right department with a warm handoff. Process returns, exchanges, refunds and address changes. Follow scripts and required disclosures on recorded lines. Call customers back on open issues within the promised timeframe. Explain bills and payment options and take payments over the phone.

Qualifications

For remote roles: quiet workspace and wired internet at 25 Mbps or faster. High school diploma or GED. Typing speed of at least 35 WPM. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time.

Nice to have

Chat support experience. Zendesk, Five9 or Genesys experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

Medical, dental and vision insurance. 401(k) with 4% match. Paid time off. Employee discount. 12 weeks of paid parental leave.

Wrenreach provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenreach.