Customer Service Representative II

We are a small, self-funded team building a booking app for independent salons and tattoo studios. We keep recurring meetings to Tuesdays and Thursdays where we can. Wong Technologies is hiring a Customer Service Representative II to work remotely from the US.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Day to day:

• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction

Minimum qualifications:

• 6+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift

Job Type: Full-time

Pay: $21.00 - $25.50/hr

Expected hours: No less than 32 per week

Benefits:

• Paid time off
• Weekly pay
• Uniforms
• Dental insurance

Schedule:

• No weekends

Experience:

• Customer Service Representative: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wong Technologies Inc..