Customer Service Representative II

A bit about us:

From the Leipzig office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. Company vehicles are provided for techs who drive to client sites.

The position:

Our team is growing and we are hiring a Customer Service Representative II. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within Germany. You will write a lot of updates, so clear written English is important.

Main duties:

• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud

What you'll need:

• High school diploma or GED
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits:

• Company pension scheme
• 30 days of annual leave
• Christmas bonus

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WL Managed Services GmbH.