Customer Service Representative II

Winslow Trust Company is a regional bank with over 200 branches and 270 employees across New York.

About the role

Winslow Trust Company is hiring for its Billing team in New York City. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement.

Your responsibilities

• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff

Required qualifications

• 5+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Nice to have

• Experience handling escalations
• Prior billing or insurance call center work
• Bilingual English and Spanish (pay differential)
• Chat support experience

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Expected salary range: $28.00 to $31.50/hr, plus bonus eligibility.

Benefits

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Three weeks of PTO to start
• Tuition reimbursement
• Flexible spending account
• Paid holidays
• Life insurance

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winslow Trust Company.