Customer Service Representative II

Company overview:

Distribution centers in Kansas replenish stores several times a week.

Our team is growing and we are hiring a Customer Service Representative II. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Day to day:

• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.

Minimum qualifications:

• 5+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Nice to have:

• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

Pay range: $24.50 to $27.50 an hour. Final offer will depend on experience.

• Health insurance.
• 401(k) with 4% match.
• Paid sick leave.
• 11 paid holidays.
• Employee discount.
• Life insurance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A resume is enough to apply. Cover letters are optional.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wichita Sports, LLC.