Customer Service Representative II

About the role:

Our team is growing and we are hiring a Customer Service Representative II. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US.

What you'll do:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone

Minimum qualifications:

• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift

Compensation and benefits:

Pay range: $53,000 - $65,000 annually. Final offer will depend on experience.

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Overtime available

About the company:

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS.

Send us your resume. No cover letter needed.

Offers are contingent on a background check and drug screen.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wagongrid.