Customer Service Representative II

About us:

Most of our used inventory comes from trade-ins and local auctions, reconditioned in our own shop. Finance managers work with banks and credit unions on loans, leases and service contracts.

Tri-County Auto Sales is hiring for its Orders team in Austin. Full-time and part-time shifts available. Fully remote. You can work from anywhere in the US. We send you a laptop and the accessories you need on day one.

Day to day:

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.

Requirements:

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.

Pluses:

• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits:

Compensation: $25.50 to $29.50 per hour

• Health insurance.
• 401(k) with 4% match.
• Paid time off.

Tri-County Auto Sales is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Auto Sales.