Customer Service Representative II

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Two developers, a designer and a support lead make up most of the company, so everyone touches the product. We keep recurring meetings to Tuesdays and Thursdays where we can. The previous person in this role moved to another team.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US. Please make sure you have a quiet place to work and a solid internet connection.

Duties:

Call customers back on open issues within the promised timeframe. Escalate complaints that need a supervisor or another department. Notice repeat problems and report them to your team lead. Meet targets for handle time, quality score and customer satisfaction. Follow scripts and required disclosures on recorded lines.

What you'll need:

7+ years of customer service, retail, hospitality or call center experience. Comfortable using multiple screens and systems at the same time. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Able to sit at a workstation and wear a headset for a full shift. Typing speed of at least 35 WPM. Must pass a background check.

Job Type: Full-time

Pay: $22.00 - $25.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• Overtime pay
• Health insurance
• 401(k) matching
• Referral program

Schedule:

• Monday to Friday
• No weekends
• Day shift

Experience:

• Customer Service Representative: 4 years (Required)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchfield Systems.