Customer Service Representative II

Who we are

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We keep recurring meetings to Tuesdays and Thursdays where we can.

About the role

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across Poland. We send you a laptop and the accessories you need on day one.

In your first few months you will

• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction

What you bring

• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Clear speaking voice and good listening skills
• Must pass a background check

Also helpful

• Chat support experience

Why work with us

Salary: PLN 6,100 - PLN 7,600 monthly

• Private medical care
• Multisport card
• Life insurance
• Remote work allowance
• Overtime paid

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel Labs s.c..