Customer Service Representative II

Driver training runs in-house, with CDL school for new drivers. Lanes cover most of the US, with dense regional networks in Tennessee. Most drivers have been here five years or more.

About the role

TA Transportation has an opening for a Customer Service Representative II. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is an in-person role at our Knoxville location.

Key responsibilities

• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.

What you need

• 5+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

The salary range for this role is $22.50 - $27.00 per hour. This range reflects base salary only.

Benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• 12 weeks of paid parental leave.
• Overtime available.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TA Transportation.