Customer Service Representative II

Company overview:

Regional vice presidents oversee clusters of branches in New York and neighboring markets. Founded in 1905, we now have 2,900 employees.

We are backfilling a position after an internal move. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in New York City, but nobody is required to come in.

Job duties:

• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.

You'll need:

• 5+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.

Benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 11 paid holidays.
• Dental insurance.
• Vision insurance.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steelloop Inc..