Customer Service Representative II

Overview

Skiffdale Health System is hiring for its Billing team in Utica. Full-time and part-time shifts available. Hybrid. You will need to be in Utica at least two days per week.

Responsibilities

• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.

What you'll need

• 7+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.

Desirable

• Prior billing or insurance call center work.

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits

Compensation: $22.50 - $26.50/hr DOE.

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid time off.

About us

Since 1941, the system has grown to cover most of New York. Shift differentials apply for nights, weekends and holidays.

EOE. We participate in E-Verify.

New hires usually start two to three weeks after accepting an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Skiffdale Health System Inc..